Shipping & Delivery
Track my order
To track your Lace & Lush order, simply click the link provided below. You'll be directed to the order tracking page where you can follow the real-time status, estimated delivery time and location of your shipment.Track my order
My tracking shows no update
Lace & Lush operates in a global scale and we make sure to use warehouses that could ship your order without paying duties and taxes. Once you received a tracking link from us via email it will typically update it once the order has cleared from cust
How long will it take to get my order?
Shipping times vary by country, but most orders arrive within 4-12 business days. To view shipping information and pricing by country, please visit our Shipping Page here.
How much does shipping cost?
To view shipping information and pricing by country, please visit our Shipping Page here.
Will my order be packaged discreetly?
Your privacy matters to us. All orders are shipped in plain, unmarked packaging with no indication of what’s inside.
Can I change or cancel my order?
If you'd like to cancel your order, please reach out to our support team within 15 minutes of placing your order. Simply click the link provided below.Contact Support TeamWe'll always do our best to cancel your order, but please be aware that cancell
I entered the wrong shipping address
If you'd like to change your shipping address, please contact our support team as soon as possible with the below information:. Our team will request this change and will notify you if your shipping address has been successfully updated. We'll always
An item is missing from my order
To provide fast delivery, your order may have been shipped in multiple packages. Don't worry, your remaining items should arrive soon! You can check the tracking details in your email notifications. If you don’t see another tracking number, reach out
What if I received a damaged or faulty item?
If you receive a damaged item, please contact our support team as soon as possible. Our team will be happy to resolve this for you. Please include the below information when contacting our team:. We’ll send a free replacement or offer a resolution ri
Order delivered but not received?
If you've received a delivery notification but can't find your order, please follow these steps:. If you still can’t locate your parcel, contact our support team for assistance.