Shipping & Delivery
Track my order
Once your order has been shipped, you’ll receive a shipping confirmation email with your personal tracking link. You can use this link to:. Track your parcel in real time. View shipping updates. Check the estimated delivery timeframe. Please note:. T
My tracking shows no update
Tracking updates can take 24–72 hours to appear after your order has been shipped and scanned by the courier. During international transit, tracking may occasionally pause while the parcel moves between facilities or clears customs. This is normal an
How long will it take to get my order?
Shipping times vary by country, but most orders arrive within 4-12 business days. To view shipping information and pricing by country, please visit our Shipping Page here.
How much does shipping cost?
Shipping costs vary depending on your location and the shipping method selected at checkout. You’ll always see the exact shipping cost before completing your purchase. For detailed shipping rates, delivery timeframes, and country-specific information
Will my order be packaged discreetly?
Absolutely!. Your privacy is very important to us. All Lace & Lush orders are shipped in plain, discreet packaging with no indication of the contents inside. There are no product names, images, or sensitive details displayed on the outer packaging, a
Can I change or cancel my order?
If you would like to change or cancel your order, please contact our support team within 15 minutes of placing it. → Contact Support. Please note:. Order changes and cancellations cannot be guaranteed. Orders are processed quickly and may already be
I entered the wrong shipping address
If you entered an incorrect shipping address, please contact our support team as soon as possible with the following details:. Your order number. Email address used for the order. Phone number. Correct shipping address. → Contact Support. Please note
An item is missing from my order
Some orders may be shipped in multiple packages, which means items can arrive separately. We recommend:. Checking your shipping confirmation emails. Reviewing all tracking links provided. Looking for multiple tracking numbers linked to your order. If
What If I Received a Damaged or Faulty Item?
If your item arrived damaged or faulty, please contact our support team as soon as possible. To help us review the issue quickly, please include:. Your order number. 2–3 clear photos showing the issue. A short description of the fault or damage. → Co
Order delivered but not received?
If your tracking shows your order as delivered but you cannot locate the parcel, we recommend taking the following steps first:. Check around your property, mailbox, or safe delivery locations. Ask neighbors, household members, or reception if the pa