See here the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.

info@laceandlush.com

Lace & Lush

Is your question not here? Our customer service is 24/7 available to answer all your questions. info@laceandlush.com

Lace & Lush Help Center

Track my order

My tracking shows no update

How long will it take to get my order?

How much does shipping cost?

Will my order be packaged discreetly?

Can I change or cancel my order?

I entered the wrong shipping address

An item is missing from my order

What If I Received a Damaged or Faulty Item?

Order delivered but not received?

Shipping & Delivery

What is your return policy?

How do I make a return?

Can I exchange my item?

I have returned an item - what happens next?

Black Friday 2026: Frequently Asked Questions

Black Friday 2026 – Special Return Policy

Black Friday Exchanges

Can I cancel my Black Friday order?

Will shipping take longer during Black Friday?

How does the Black Friday Buy 1, Get 1 Free offer work?

Black Friday 2026 – Special Policy

Returns

How do I know my size?

What if my lingerie doesn't fit?

How should I care for my items?

Product Information

What payment methods can I use?

Can I return my giftcard?

How do I purchase a giftcard?

Payments & Gift Cards

Everything about returns and exchanges at Lace & Lush. Learn how to start a return, exchange your size for free, and when to expect your refund.

Everything about our lingerie at Lace & Lush. Find size guides, care instructions, and tips to help you find the perfect fit.

Everything about payments and gift cards at Lace & Lush. Find accepted payment methods and how to purchase a gift card.

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Product Information

Payments & Gift Cards