Returns
Everything about returns and exchanges at Lace & Lush. Learn how to start a return, exchange your size for free, and when to expect your refund.
What is your return policy?
Not satisfied with your purchase? You can return or exchange your items within 30 days. To check which items can be returned, please visit our Return Policy here.
How do I make a return?
How:. Contact our support team to initiate your return. Fill out the return form (provided in our return email). Ship your package using a tracked method to our international warehouse. Send us your tracking details via email. Once we receive and ins
Can I exchange my item?
Yes! We offer free size exchanges. If the item you originally ordered is out of stock, you can exchange it for a different style available in your size. Just reach out to our support team, and we’ll by happy to assist.
I have returned an item - what happens next?
When your return arrives at our warehouse, your order will be inspected and processed. You can use your tracking number to verify your return has arrived at the warehouse. We will inform you by email once the refund has been processed. It may take up