At Lace & Lush, we want you to feel confident and beautiful in every piece you order. If you’re not completely satisfied with your purchase, eligible items may be returned or exchanged within 30 days of delivery. To be eligible for a return, items mu

At Lace &amp; Lush, we want you to feel confident and beautiful in every piece you order. If you&#x2019;re not completely satisfied with your purchase, eligible items may be returned or exchanged within 30 days of delivery.To be eligible for a return, items must be:<ul><li>Unworn and unwashed</li><li>In original condition</li><li>Returned with all tags and hygiene protections intact</li></ul>Please note that certain items may be non-returnable for hygiene reasons.Once your return is received and inspected by our warehouse team, your refund, exchange, or store credit will be processed as quickly as possible.For full details regarding return eligibility, exchanges, non-returnable items, and step-by-step return instructions, please visit our Return Policy below.<a href="https://laceandlush.com/pages/returns" class="fr-green fr-strong">&#x2192; View Return Policy</a>

What is your return policy?

We’re sorry to hear your Lace & Lush order wasn’t quite right. To start a return, simply contact our support team and we’ll guide you through the process step by step. Contact our support team to request your return. Complete the return form provided

We&#x2019;re sorry to hear your Lace &amp; Lush order wasn&#x2019;t quite right. To start a return, simply contact our support team and we&#x2019;ll guide you through the process step by step.<h3 style="text-align: left;" id="how-returns-work">How returns work:</h3><ol><li style="font-size: 16px;">Contact our support team to request your return</li><li style="font-size: 16px;">Complete the return form provided in our return instructions email</li><li style="font-size: 16px;">Ship your parcel using a tracked shipping method to our international warehouse</li><li style="font-size: 16px;">Send us your return tracking details once your parcel has been shipped</li><li style="font-size: 16px;">Once your return is received and inspected, we&#x2019;ll process your refund, exchange, or store credit as quickly as possible</li></ol>Please note:<ul><li style="font-size: 16px;">Return shipping costs are the responsibility of the customer</li><li style="font-size: 16px;">Items must be unworn, unwashed, and in original condition</li><li style="font-size: 16px;">Some items may be non-returnable for hygiene reasons</li></ul>For full return eligibility and policy details, please visit our Return Policy below.<a href="https://laceandlush.com/pages/returns" class="fr-green fr-strong">&#x2192; View Return Policy</a>

How do I make a return?

Yes!. Lace & Lush offers free size exchanges to help you find the perfect fit. If your item doesn’t fit quite right, simply contact our support team and we’ll be happy to guide you through the exchange process and help you choose a more suitable size

Yes!Lace &amp; Lush offers free size exchanges to help you find the perfect fit.If your item doesn&#x2019;t fit quite right, simply contact our support team and we&#x2019;ll be happy to guide you through the exchange process and help you choose a more suitable size.If the original item or size you ordered is no longer available, you may also have the option to exchange it for a different style available in your preferred size.Please note that exchanged items must meet our return eligibility requirements and be returned in original, unworn condition with all tags and hygiene protections intact.

Can I exchange my item?

Once your return arrives at the Lace & Lush warehouse, it will be carefully inspected and processed. You can use your return tracking number to confirm when your parcel has been successfully delivered to our warehouse. After your return has been revi

Once your return arrives at the Lace &amp; Lush warehouse, it will be carefully inspected and processed.You can use your return tracking number to confirm when your parcel has been successfully delivered to our warehouse.After your return has been reviewed and approved, we&#x2019;ll notify you by email once your refund, exchange, or store credit has been processed.Please allow up to 7 business days for refunds to appear in your account, depending on your bank or payment provider&#x2019;s processing times. During busy periods or international processing, refunds may occasionally take slightly longer to reflect.

I have returned an item - what happens next?

See here the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.

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Lace & Lush

Everything about returns and exchanges at Lace & Lush. Learn how to start a return, exchange your size for free, and when to expect your refund.

Returns

What is your return policy?

How do I make a return?

Can I exchange my item?

I have returned an item - what happens next?