How do I make a return?Updated a month ago

We’re sorry to hear your Lace & Lush order wasn’t quite right. To start a return, simply contact our support team and we’ll guide you through the process step by step.

How returns work:

1. Contact our support team to request your return

2. Complete the return form provided in our return instructions email

3. Ship your parcel using a tracked shipping method to our international warehouse

4. Send us your return tracking details once your parcel has been shipped

5. Once your return is received and inspected, we’ll process your refund, exchange, or store credit as quickly as possible

Please note:

• Return shipping costs are the responsibility of the customer

• Items must be unworn, unwashed, and in original condition

• Some items may be non-returnable for hygiene reasons

For full return eligibility and policy details, please visit our Return Policy below.

→ View Return Policy