See here the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.

info@laceandlush.com

Lace & Lush

Our Black Friday Buy 1, Get 1 Free promotion is simple!Add two items to your cart, and one will be free.Important information:<ul><li>The offer applies to pairs of items.</li><li>If your cart contains an odd number of items, the additional item will not qualify for the promotion.</li><li>Promotional discounts cannot be applied or adjusted after an order has been placed.</li></ul>We recommend checking your cart and discount before completing your purchase.Happy shopping! &#x1F90D;

Our Black Friday Buy 1, Get 1 Free promotion is simple!. Add two items to your cart, and one will be free. Important information:. The offer applies to pairs of items. If your cart contains an odd number of items, the additional item will not qualify

How does the Black Friday Buy 1, Get 1 Free offer work?

Returns

Black Friday 2026 – Special Policy

Track my order

My tracking shows no update

How long will it take to get my order?

How much does shipping cost?

Will my order be packaged discreetly?

Can I change or cancel my order?

I entered the wrong shipping address

An item is missing from my order

What If I Received a Damaged or Faulty Item?

Order delivered but not received?

Shipping & Delivery

What is your return policy?

How do I make a return?

Can I exchange my item?

I have returned an item - what happens next?

Black Friday 2026: Frequently Asked Questions

Black Friday 2026 – Special Return Policy

Black Friday Exchanges

Can I cancel my Black Friday order?

Will shipping take longer during Black Friday?

How do I know my size?

What if my lingerie doesn't fit?

How should I care for my items?

Product Information

What payment methods can I use?

Can I return my giftcard?

How do I purchase a giftcard?

Payments & Gift Cards

How does the Black Friday Buy 1, Get 1 Free offer work?Updated 2 hours ago