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During our Black Friday promotion, orders cannot be cancelled once they have been placed.We kindly recommend reviewing your selected items, sizes, colours, and delivery details carefully before completing your purchase.If you need assistance with your order, please reach out to our customer support team. &#x1F90D;

During our Black Friday promotion, orders cannot be cancelled once they have been placed. We kindly recommend reviewing your selected items, sizes, colours, and delivery details carefully before completing your purchase. If you need assistance with y

Can I cancel my Black Friday order?

Returns

Black Friday 2026 – Special Policy

Track my order

My tracking shows no update

How long will it take to get my order?

How much does shipping cost?

Will my order be packaged discreetly?

Can I change or cancel my order?

I entered the wrong shipping address

An item is missing from my order

What If I Received a Damaged or Faulty Item?

Order delivered but not received?

Shipping & Delivery

What is your return policy?

How do I make a return?

Can I exchange my item?

I have returned an item - what happens next?

Black Friday 2026: Frequently Asked Questions

Black Friday 2026 – Special Return Policy

Black Friday Exchanges

Will shipping take longer during Black Friday?

How does the Black Friday Buy 1, Get 1 Free offer work?

How do I know my size?

What if my lingerie doesn't fit?

How should I care for my items?

Product Information

What payment methods can I use?

Can I return my giftcard?

How do I purchase a giftcard?

Payments & Gift Cards

Can I cancel my Black Friday order?Updated 2 hours ago