See here the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.

info@laceandlush.com

Lace & Lush

Purchased something during our Black Friday sale that isn&apos;t quite the right fit? No worries! &#x1F90D;Black Friday purchases are eligible for a free exchange within 30 days of delivery.Please contact our customer support team with your order number and exchange request, and we&apos;ll be happy to guide you through the process.Please note that Black Friday purchases are not eligible for refunds. Store credit is also available as an alternative.

Purchased something during our Black Friday sale that isn't quite the right fit? No worries! 🤍. Black Friday purchases are eligible for a free exchange within 30 days of delivery. Please contact our customer support team with your order number and e

Black Friday Exchanges

Returns

Black Friday 2026 – Special Policy

Track my order

My tracking shows no update

How long will it take to get my order?

How much does shipping cost?

Will my order be packaged discreetly?

Can I change or cancel my order?

I entered the wrong shipping address

An item is missing from my order

What If I Received a Damaged or Faulty Item?

Order delivered but not received?

Shipping & Delivery

What is your return policy?

How do I make a return?

Can I exchange my item?

I have returned an item - what happens next?

Black Friday 2026: Frequently Asked Questions

Black Friday 2026 – Special Return Policy

Can I cancel my Black Friday order?

Will shipping take longer during Black Friday?

How does the Black Friday Buy 1, Get 1 Free offer work?

How do I know my size?

What if my lingerie doesn't fit?

How should I care for my items?

Product Information

What payment methods can I use?

Can I return my giftcard?

How do I purchase a giftcard?

Payments & Gift Cards

Black Friday ExchangesUpdated 2 hours ago