Black Friday 2026: Frequently Asked QuestionsUpdated 2 hours ago

We're excited to bring you our Black Friday offers! 🤍 To help make your shopping experience as smooth as possible, we've answered some of the most common questions below.

When does the Black Friday promotion apply?

Our Black Friday policy applies to orders placed between November 1, 2026, at 5:00 AM CET and December 1, 2026, at 12:00 AM CET.

Can I return my Black Friday order for a refund?

Black Friday purchases are not eligible for refunds. However, you can request a free exchange or store credit within 30 days of delivery.

Can I exchange an item purchased during Black Friday?

Absolutely! If your item isn't quite right, you can request a free exchange within 30 days of delivery. Simply contact our customer support team, and we'll be happy to assist you.

Can I cancel my Black Friday order?

Unfortunately, Black Friday orders cannot be cancelled once they have been placed. Please double-check your order details before completing your purchase.

Will shipping take longer during Black Friday?

Due to the high volume of orders during our Black Friday sale, dispatch may take a little longer than usual.

We appreciate your patience and kindly ask you to allow extra time for your order to arrive.

How does the Buy 1, Get 1 Free offer work?

Simply add two items to your cart, and one will be free!

Please note that if your order contains an odd number of items, the additional item will not qualify for the offer. We are unable to apply or adjust promotional discounts after an order has been placed.

How can I contact customer support?

If you have any questions about your Black Friday order, please contact us at [email protected]. Our team will be happy to help! 🤍