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Lace & Lush

Please note that purchases made during our Black Friday promotion (November 1 &#x2013; December 1, 2026) are not eligible for refunds.Instead, you can request a free exchange or store credit within 30 days of delivery.These special conditions apply to Black Friday purchases only. Orders placed outside the promotional period remain subject to our standard return policy.

Please note that purchases made during our Black Friday promotion (November 1 – December 1, 2026) are not eligible for refunds. Instead, you can request a free exchange or store credit within 30 days of delivery. These special conditions apply to Bla

Black Friday 2026 – Special Return Policy

Returns

Black Friday 2026 – Special Policy

Track my order

My tracking shows no update

How long will it take to get my order?

How much does shipping cost?

Will my order be packaged discreetly?

Can I change or cancel my order?

I entered the wrong shipping address

An item is missing from my order

What If I Received a Damaged or Faulty Item?

Order delivered but not received?

Shipping & Delivery

What is your return policy?

How do I make a return?

Can I exchange my item?

I have returned an item - what happens next?

Black Friday 2026: Frequently Asked Questions

Black Friday Exchanges

Can I cancel my Black Friday order?

Will shipping take longer during Black Friday?

How does the Black Friday Buy 1, Get 1 Free offer work?

How do I know my size?

What if my lingerie doesn't fit?

How should I care for my items?

Product Information

What payment methods can I use?

Can I return my giftcard?

How do I purchase a giftcard?

Payments & Gift Cards

Black Friday 2026 – Special Return PolicyUpdated 2 hours ago